Case Study: Care Group

Facilities Management

Care Group Logo

Care Group Ltd (CGL) is one of the South East’s leading independent property maintenance companies with a track record of providing professional, reliable, and cost-effective services for private residential block developments.

Established over 30 years ago, they manage 135 sites (5,000 properties) throughout Hertfordshire, Bedfordshire, Buckinghamshire, Essex, Cambridgeshire, and North London.

Their core services of cleaning, gardening, and general maintenance are carried out by a team of 35 employees.

Why choose SAM?

Like many growing companies, CGL initially started out using a paper-based system, printing work orders, and invoices. By 2011 they came to the realisation that their system could be improved on through using technology; this would eliminate issues like loss of paperwork while making the company a lot more productive. “Our paper-based system worked fine, but it generated a lot of paperwork which was easily misplaced”, remembers Rob Veryard, “We’ve been using SAM since December 2011 and it has definitely made us more productive, but more importantly it has given us more control”. As Contracts Manager for CGL Rob has benefitted from many aspects of SAM software solution, “Now we know where our staff are and what they should be doing at all times, also, we can easily check our history with our clients”.

CGL uses SAM for:

· CRM — managing customer information

· Job Management — Job orders, Job scheduling

· Financial documents — Quoting, Invoicing

· Accounts Integration – Fully integrates with Sage 50c

· Reporting — Analysing staff/company performance

Service Asset Manager

Service Asset Manager is Field Service Management Software designed by Sam Software Solutions Ltd. Visit our website to find out what our service management software can do for your business. Also, you can call us on 0115 847 5210 or email [email protected] if you would like to start your monthly subscription.

Visit: www.samsoftware.com

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