Customer Service

Sam Software Solutions Ltd. Delivery and Returns

We hope you love shopping with Sam Software Solutions. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon. Orders that you place with Sam Software Solutions late on Friday or on Saturday will not be processed until Monday.

Returns and Replacements

We want you to be completely happy with your Sam Software Solutions order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.

Returning Merchandise by Mail

You must get a returns number, otherwise your goods may not be accepted for restocking.

On the back of the packing slip enclosed with your Sam Software Solutions order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Sam Software Solutions to process your return.