SAM Service Manager

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    SAM Service Manager is a fully featured service and Asset Management solution that is suitable for managing your service business, this version is off the shelf
    and is downloadable, click on the link below to download and use today. It’s packed with features to help keep your service business truly organised and ensure you
    keep your customers fully updated with the progress on any issues that are currently being progressed.

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    Details

    SAM Service Manager is a fully featured service and Asset Management solution that is suitable for managing your service business, this version is off the shelf and is downloadable, click on the link below to download and use today. It’s packed with features to help keep your service business truly organised and ensure you keep your customers fully updated with the progress on any issues that are currently being worked on.

    As well as informing you when a service contract is not profitable, it also helps to manage your other day-to-day scheduling. So you'll be more in control and be able to free-up time for other areas of your business.

    There are also features that allow you to manage your customers more professionally, while our flexible management reports give you a greater insight into your business.

    Overview

    Service and Asset Management solution (SAM) is a comprehensive help desk and asset Management software package, providing Help desk, Personnel, Service managers and estates managers with a fully integrated simple Cockpit from which to monitor operations. Maintaining assets and requests, from users of resources.
    Often the first contact users have with their support technician is when something goes wrong. As a single point of contact, the help desk plays an important part in the provision of Services, avoiding losses due to inefficiencies. The main focus of SAM Service Manager is support requests and Asset Tracking.

    Main Features

    Complete asset tracking Full tracking of your assets over it’s complete life cycle.

    Change Management

    SAM creates a log entry for every change; who, when and previous field value.

    Document Library

    Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets.
    Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific info.

    Scheduling & Tracking All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
    External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems. Features continued

    Manage contacts

    • Manage customer information with contact database
    • Link contacts with companies and sites
    • Customer self service portal
    • Manage Employees
    • Work order activity management
    • Wireless mobility
    • Engineering diaries

     

    Manage Information

    • Graphical Scheduling and dispatch
    • Asset register
    • Time, parts and expense tracking
    • Reporting
    • Stock Control
    • Invoicing
    • Manager Contracts & service Level Agreements

     

    Management Reporting

    • Engineer’s Timesheet
    • Asset reports
    • Company reports
    • Job reporting
    • Contract Report

    Additional Information

    SKU SAMSMAN
    Weight 1.0000
    Manufacturer No

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    Deliveries

    SAM Software Solutions aim is to make shopping at our e-commerce store safe and convenient, which means offering a secure and prompt delivery service to your home or place of business.

  • Delivery charges may vary depending on:
  • The delivery address of your goods (your region)
  • The delivery service you choose (such as next business day, pre noon, pre 10:30am or a Saturday delivery)
  • The total weight of your order
  • Any promotions we may be running at the time of your order
  • Your total charge for delivery, along with all the different delivery options we're able to offer for any particular order, will always be clearly displayed at the checkout.

    Non UK Deliveries

    We only accept orders from UK businesses or individuals. We can deliver to most addresses on the UK mainland.
    Unfortunately, we are unable to deliver to non-UK destinations, including the Republic of Ireland
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    History SAM Software Solutions are business partners of Sage, Microsoft and HP
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