About the Course
SAM Software provides either bespoke or formal SAM Service management training courses. The Training can either be conducted on your premises or at our dedicated training centre. When attending our SAM Service Management training courses you will be provided with a training manual, buffet lunch and a completion certificate at the end of the course. All our courses are fully interactive and each course tutor is a fully qualified consultant.
Sam Service management Training
Focused on your company requirements and taught using our syllabus but with your own customised details and processes (if applicable), these courses can either be held at your offices or at our own training centre.
Bespoke SAM Service Management Training Course
Our tailored courses are designed specifically to meet your requirements. We can also expand on topics where you may require more detail. Prior to the tailored training course taking place we will have a consultation meeting with you in order to understand your exact requirements
SAM Service management part 1 is a one day course designed for the SAM Service Management Administrative User; the course will enable you to understand and configure the system parameters that are specific to your business.
The training course is necessary for users that will be administering the system primarily because it shows you how to initialise your the system with your own company data.
Delegates are expected to have an understanding of their companys operations and a basic knowledge of working in a Microsoft Windows environment. Manuals that cover the day's topics will be provided to each delegate. Delegates are also encouraged to bring their own questions list for troubleshooting
- Basic Concepts & Settings
- Database maintenance
- Dashboard Overview
- Customers and Contacts
- Suppliers, Entering Supplier Records
- Assets, Entering Asset Records
- Agreements, Entering Agreement Records
- Jobs, entering and processing service Jobs