SAM Service Manager is a fully featured service and Asset Management solution that is suitable for managing your service business, this version is off the shelf and is downloadable, click on the link below to download and use today. It’s packed with features to help keep your service business truly organised and ensure you keep your customers fully updated with the progress on any issues that are currently being worked on.
As well as informing you when a service contract is not profitable, it also helps to manage your other day-to-day scheduling. So you’ll be more in control and be able to free-up time for other areas of your business.
There are also features that allow you to manage your customers more professionally, while our flexible management reports give you a greater insight into your business.
Service and Asset Management solution (SAM) is a comprehensive help desk and asset Management software package, providing Help desk, Personnel, Service managers and estates managers with a fully integrated simple Cockpit from which to monitor operations. Maintaining assets and requests, from users of resources.
Often the first contact users have with their support technician is when something goes wrong. As a single point of contact, the help desk plays an important part in the provision of Services, avoiding losses due to inefficiencies. The main focus of SAM Service Manager is support requests and Asset Tracking.
Complete asset tracking Full tracking of your assets over it’s complete life cycle.
SAM creates a log entry for every change; who, when and previous field value.
Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets.
Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific info.
Scheduling & Tracking
All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems. Features continued
Manage customer information with contact database
Link contacts with companies and sites
Customer self service portal
Work order activity management
Graphical Scheduling and dispatch
Time, parts and expense tracking
Manager Contracts & service Level Agreements
Neville Hunter a self-motivated and resourceful individual with a proven track record of developing and strengthening management teams in ways that maximise profitability and efficiency.
He is experienced in leading and developing software development businesses in a dynamic, progressive and changing environment. He possess a wide range of skills and experience in Computer Software Development and Computer Networking.
His leadership and communication skills enable him to develop sustainable relationships with a wide range of stakeholders at all levels of commerce and industry. As a strategist, he is a successful deliverer of profitable growth. Tactically astute in managing a complex supply chain whilst being innovative in developing products and services to meet the unique needs of his company’s clients. .
Under Neville’s leadership, in 2001 Hunter Systems his former company, a former company, earned a place on the prestigious annual Index of the top 100 fastest growing businesses in the UK’s most deprived urban wards.
His current aim is to shape the long term strategic direction of Sam Software Solutions, increase business growth, whilst ensuring the effective day-to day running of the business, placing emphasis on quality outputs, business development and maintaining a sound customer base.