Case Study: Steve Caunce

Steve Caunce Van

Steve Caunce Limited is a leading environmental, industrial drainage and pump specialist with over 30 years’ experience in the industry and a large portfolio of Blue Chip clients.

Over the years they have built a reputation for good workmanship and personal customer care. The management ethos is for close customer liaison and they have regular and direct contact from the Director to general administration.

The company was founded by Steve and Lynn Caunce in 1985 with one van and a jetting machine, they operated from the dining room at home. It has grown to have 11 office workers and 53 mobile engineers who work across the UK.

Why choose SAM?

After trading for 30 years Steve Caunce has a large number of customers that are made up of high profile commercial property management companies, managing agents, and property maintenance companies who have high expectations and requirements. This requires a lot of organisation and cannot be managed using Microsoft Excel spreadsheets, “We’ve been using SAM since 2017 and it really has changed the way that we work, our system of Excel spreadsheets became too complicated and now SAM manages almost everything.” says the Operations Manager.

Steve Caunce currently uses SAM for:

  • booking and managing all jobs
  • communicating and updating site/job details to the mobile workforce
  • generating financial documents (e.g. purchase orders, quotations and invoices, etc…)
  • contract information (e.g. terms, renewal dates, etc…)
  • posting directly to Sage Accounts software