Software Support

Software Support Services

software support

Reliable Software Support for SMEs

At SAM Software Solutions our software support services are efficient, reliable and user-friendly, they are designed to make your company operate effieciently.  Our engineers are experts and they understand the importance of maintaining your software after your solution has been implemented, they are used to supporting legacy systems, or software products developed and implemented by other vendors. The scope of software support services that we provide depends on your needs. For effective technical support and maintenance, we store source code and keep every project’s documentation, user manuals, run books, metrics up-to-date.

We can help with remote troubleshooting, installation assistance and basic usability assistance, our remote troubleshooting capabilities may be delivered via telephone and remote desktop software. We offer a range of software solutions for all kinds of issue, ranging from back ups, viruses and malware to installing Microsoft Office and Windows 8 and 10, dealing with cannot connect to the internet and network connection problems, and troubleshooting desktop applications.

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Cloud Computing
Cloud Computing

With the variety of changes and actions that happen within organisations, we have worked on a number of interesting IT projects. We have vast experience in equipment installation, managing office relocations, and bespoke software development. Our Sales Consultants will help you to plan your next IT-related project.

Vendor Management
Vendor Management

We use RMM software (Remote Monitoring & Management) to deliver maintenance and repair work on servers, desktops, mobile devices and other endpoints via the Internet, this allows us to monitor and manage your infrastructure remotely without sending an engineer onsite.

licence management
Licence Management

We help our clients to organise their IT to align with their broader strategic goals, this helps them to save money and enables them to rely on their technology. We help to manage your software license renewals and software upgrades, so that you and focus on what you do best.

If things do go wrong, our expert team is there to guide and support you, ensuring your systems are back online in a timely manner.

We help our clients to organise their IT to align with their broader strategic goals, this helps them to save money and enables them to rely on their technology. We help to manage your software license renewals and software upgrades, so that you and focus on what you do best.

choose sam software solutions as your technology partner

By focussing on helping you to adopt the right technology for your organisation, we can ensure that we align with your plans and embed ourselves as part of your team. We offer expert advice, guidance and delivery to ensure that our services add value all of the time, not just when things do wrong. We provide IT support solutions in Nottingham and across the Midlands and our approach provies many benefits, that include Managed IT costs and Boosting Organisational Knowledge and Expertise

 

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