Case Study: Care Group

Facilities Management

Housing Management Repairs

Care Group Logo

Care Group Ltd (CGL) stands out as one of the South East’s premier independent property maintenance companies, renowned for delivering professional, dependable, and budget-friendly services tailored to private residential block developments.

With a history spanning over 30 years, CGL oversees the management of 135 sites, encompassing approximately 5,000 properties across Hertfordshire, Bedfordshire, Buckinghamshire, Essex, Cambridgeshire, and North London.

Their dedicated team of 35 employees efficiently handles core services such as cleaning, gardening, and general maintenance.

Why Choose SAM?

Like many expanding businesses, Care Group initially relied on a paper-based system, involving printed work orders and invoices. However, by 2011, they recognized the potential for improvement through the integration of technology. Transitioning to a digital system would not only address issues such as paperwork loss but also significantly enhance productivity.

Reflecting on the shift, Rob Veryard, Contracts Manager at CGL, recalls, “Our paper-based system served its purpose, but it generated substantial paperwork, prone to misplacement.” Since adopting SAM in December 2011, the company has experienced notable gains in productivity and operational control. Rob further explains, “SAM has provided us with invaluable insights. We now have real-time visibility of our staff’s whereabouts and activities, while also maintaining a comprehensive client history record.

Care Group uses SAM for:

· CRM — managing customer information.

· Job Management — Job orders, Job scheduling.

· Financial documents — Quoting, Invoicing.

· Accounts Integration – Fully integrates with Sage 50c.

· Reporting — Analysing staff/company performance.

Service Asset Manager

Service Asset Manager is Field Service Management Software designed by Sam Software Solutions Ltd. Visit our website to find out what our service management software can do for your business. Also, you can call us on 0115 847 5210 or email if you would like to start your monthly subscription.


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