Good Customer Service increased sales.
Using SAM service management solutions can help your organisation improve efficiency and reduce operating costs across all departments. We provide business management software solutions for engineering, and service companies. Our Solutions includes service management, job planning, scheduling, sales order processing, purchase order processing and stock control.
Sam Service management solution allows you to schedule your engineers, manage
your customers, manage your suppliers, plan and cost jobs and create invoices.
You can optimise your Engineers with our SAM Service Management Solution
- Give full visibility of all aspects of your business.
- Get real time information about your field engineers.
- Get complete costs, assets, stock management for jobs.
- Convert job details to invoice by the click of a button.
- Designed to streamline the management of preventative maintenance.
- manages repairs & contracts as well as counter sales.
- Give your customers access so they can add and track the progress of jobs.
Using our Service management solution enables you to increase customers’ expectations, it is important to manage the service propositions as this is key to your organisation giving good customer service.
SAM Service Manager can give a full all-round view of your business and IT assets, it enables you to see how they come together to support services.
The software ensures that processes and workflow are linked across organizational boundaries.
With SAM Service manager opportunities are quickly acted upon, you have the ability to meet or exceed critical business objectives. You can see your assets, and their relationship to the service you are delivering, you will be able to respond quickly
to new opportunities or to problems when t arise.hey
Order Fulfilment Solutions
SAM Software Solutions provides a range of order fulfilment services which includes order processing software for ACT, Magento E-commerce Solutions and a web-sales processing solution that download orders from a Magento website into Sage 50 Accounts
or ACT CRM. Our solutions are scalable and we can also interface to other accounts packages if required.
You can keep customers informed as to whether their orders have been received, and where in the process their goods are.
our integrated solutions separates the accounts system and ensures that invoices can be processed rapidly by many people at the same time without needing to access the accounts programme. The e-commerce order processing module integrates with your Magento e-commerce website so that orders from your website can be processed rapidly and synched with your back office stock system. The order processing system can be run stand alone, or integrated directly with ACT! CRM, it can also be integrated with your Sage 50 accounts if required.
Our solutions are aimed at businesses that require affordable and order fulfilment stock systems which offers all the functionality required for rapid processing and shipping of orders with the added benefit of networking.
You can create invoices quickly and do inventory and stock control, stock balance management, goods management, goods category management, staff sales records management and staff permission management, backup and restore stock by
SAM's user friendly interface and functionalities. SAM supports full customizable company info, importing your own logo, tax code setup etc.
Using SAM's integrated order fulfilment solutions allows users to take orders from one workstation, downloading orders from the e-commerce website in real time, whilst at the same time other users could be booking in stock, or despatching goods from separate terminals anywhere within your organisation.