SAM Service Manager Mobile APP
The SAM Mobile App expands the benefits of SAM from your office administrators to your mobile workers. The mobile app is a portable and flexible solution designed to track and maintain service requests.
The app also monitors job status, job updates, customer addresses, contact information, and stock/parts usage.
While working in conjunction with the SAM (desktop version), the SAM Mobile App ensures that mobile workers work smarter and faster with real-time access to up to date information about their work schedules.
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It impresses your customers when you provide an immediate response to their service requests and it provides a simple interface with consistent functionality regardless of Internet connectivity. The SAM Mobile App simplifies the process of job scheduling and provides mobile workers with valuable information to help them to successfully complete complex work orders, on completion of the job they can record the customer’s signature which is time-stamped and instantly sent to their colleagues back in the office.
SAM Mobile App Job Scheduling
Mobile workers can use the job screen to list, sort and search for their scheduled jobs. Jobs can be selected and the app provides a detailed summary that includes where the job is located, the current job status, the type of job and the priority of the job. Mobile App users can update jobs, and indicate the actions taken to complete the job.
Job Status Update
Customer/ Site information – The SAM Mobile App contains the current customer’s contact information and mobile workers can contact the customer using their phone if required, this includes the appropriate customer sites and the contact details of individuals who work at those sites. Users can search for customers via a site postcode or contact name.
SAM Mobile App Stock & Pricing
The SAM Mobile App can access stock details and mobile workers may require information about a specific stock item that has been recorded and may be required for a job. The mobile worker can quickly search for parts and display stock summary information, for example, stock availability, stock description, and stock prices.
The SAM Mobile App works both online and offline, when it’s online it works through a data connection, such as WiFi and 3G/4G mobile data services, when it is offline it doesn’t require a data connection, however, once it makes an Internet connection it immediately synchronizes with the server. All the information is time-stamped, meaning that if a customer signature is taken while offline, the actual time of the signature is updated when the app synchronizes with the centralized database.
Job Management – Mobile workers can use the App to search for new jobs, they can accept, edit and create jobs while at the customer’s site.
Asset Management – If the job involves a customer’s asset the mobile worker can use the app to search for the asset, record information about the asset, check for available parts and record parts used.
Customer Management – Remote workers can use the app to look up customer and site details.
Digital Signature – When the job is completed the mobile worker can use the app to take the customer’s digital signature and sign off the completed job.
Time-Stamped Signature – The digital signature is time-stamped and this is saved in the jobs history.
Real-Time Data Synchronization – The SAM Mobile App is fully functional offline, but when the phone makes an Internet connection the data is immediately synchronized with the server.
Android and iOS – The SAM Mobile App is compatible with both Android and iOS operating systems.
Accounts Integration – Integrates with Sage 50 Accounts.
Accurate Information – Using the SAM Mobile App and going paperless reduces the margin for error. There’s less chance to lose or damage important documents and the mobile worker and the customer enter their information directly to the server. All of this can be monitored by the administration team and management who can quickly respond to any pressing issues.
Go Paperless – Mobile workers do not need job sheets or any paper to sign off their jobs, all the information is recorded with the app and the digital signature signs off the job.
Save Time – There’s no need for mobile workers to travel to the office to drop off completed job sheets, also, the administration team doesn’t need to enter the data into the
Reduce Costs – With no need to travel to and from the office the company could save money and increase profits in fuel costs.
Increase Productivity – If your administration team does not have to key the data into spreadsheets they could be conducting other activities making the business more productive.
If things do go wrong, the value of our support comes from the advice, guidance, and delivery from our expert team.
With the Sam Mobile app application your engineers can work remotely there no need for them to come to the office and collect job sheets. Th job details is automatically updated on their mobile application. With the app tyour engineers have a vast amount of information available to them about the customers equipment, they can lookup details of the job, check spare parts availability and much more.
When the job is completed, the customer is able to sign off the work and head office is immediately updated with the job information, parts used, customer signature etc. allowing for the immediate production of the invoice for the work
managing remote workers
Businesses have unique requirements when it comes to their IT infrastructure and management. Every business has specific needs and this requires a customised approach.
From managing remote workers to planning office moves and relocations, or implementing and designing your new network infrastructure, there are many factors involved.