Service Level Agreements

Service Agreements

Sam’s Service Level Agreements module provides a centralized repository for all your ongoing contracts with customers. 

It defines precisely the services you are providing to your customers and the expected level or standard for those services. 

Furthermore, it provides a summary of costs.

Agreements and service Levels

With SAM’s Service Level Agreements module, you can manage the assets assigned to agreements (e.g., leases and warranties) with all your clients. 

You can create intra-organizational agreements and track the activity of each asset associated with an agreement. 

The Job Management and Service module places a strong emphasis on the setup of agreements and agreement assets for the ongoing management of assets with contractual ties.


✅ Creating New Agreements, create new service level agreements.

✅ Agreement Management, the status of an agreement can be changed. It could be on hold (temporarily canceling it), draft, active, canceled or expired. Also, service level agreements can be copied, linked to jobs and filtered.

✅ Automatic Reference, generate an automatic or manual reference for the agreement.

✅ Date Rangec, specify the start and end date of the Agreement.

✅ Product List, easily add product descriptions field with a simple click, it is then overlaid and displayed with the product list below.

✅ Printing, quickly print a hard copy of the agreement, also, you can quickly create a PDF version of the agreement.

✅ Invoicing, produce a customer invoice by pressing the invoice button, you can also bulk invoice based on a date range, or a selected group of agreements.

✅ Invoice Frequency, set the invoice frequency, either monthly, every six months, or annually. Invoices for this agreement are automatically generated and this can only be changed by an administrator.

✅ Accounts Integration, integrates with Sage 50 Accounts.


✅  Set priority response times for your customers.

✅ Your customers get unlimited support with a service level agreement.

✅ Monitor the number of service call-outs per year.

✅  With a service level agreement, customers reduces the risk of downtime.

✅ Customers can budget set for fixed service costs each year.

Over and above these specific benefits, there are also a wealth of general benefits that come with using SLAs.

Why Sevice Agreement?

If you provide or receive services, you should have a comprehensive service agreement in place. 

Agreements ensures that your customers know their rights and responsibilities under the agreement, and what to do if anything goes wrong. 

The module allows you to outline the consequences for performing services inadequately or failing to provide them on-time. 

In the event of a legal dispute, a service agreement can provide clarity on who is liable for any losses and make resolution easier.

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